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for support & success ·one memory layer

Pick up like you never left off.

When a customer comes back, their history should come back too. 3ngram recalls the account, the past issues, and the promises made the moment the conversation reopens.

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how it shows up ·memories your assistant keeps
  • fact

    Northwind is on the legacy plan; migration promised for Q3.

    claude · −9d · northwind
  • event

    Escalated the billing double-charge on Jun 12; refunded the same day.

    chatgpt · −4w · billing
  • commitment

    Follow up with Northwind once the reporting export ships.

    claude · −2d · northwind
what changes ·with the loop closed
  • No more asking what happened last time
  • Promises to customers stay on record and return with the account
  • Reopened conversations start from the last resolution, not from zero
why it matters ·the shape of the problem

The account history, the past escalations, and the promises made live in sessions that already ended. 3ngram brings them back the moment the conversation reopens, so the reply starts from what actually happened instead of a fresh read of the whole thread.

Support work is memory work. The account’s plan, the promise made during the last escalation, the workaround that finally fixed it: none of that belongs to the current conversation, and all of it decides whether the current conversation goes well.

3ngram keeps that context where your assistant can use it. While you handle a case, the assistant calls remember on the facts and promises worth keeping. When the customer comes back, whether it is next week or next quarter, the reply you draft starts from their history instead of asking for it again.

friction points ·what breaks, and what 3ngram does instead
01

Every reopened conversation starts from zero

A customer returns three weeks after an escalation. The context of what happened, what was tried, and how it resolved lives in a session that ended, so the first reply opens with questions the customer already answered.

3ngram: 3ngram recalls the account facts and the last resolution when your assistant drafts the reply. The conversation picks up where it actually left off.

02

Promises slip between sessions

You told a customer you would follow up once a fix shipped. That promise lives in one chat, and by the time the fix lands, the chat is long gone.

3ngram: The promise is captured as a typed commitment. The next time the account comes up, it comes back with the rest of the context, still marked open until you resolve it.

03

Workarounds get rediscovered

The same edge case hits a similar account two months later. The workaround exists, but it lives in a resolved conversation nobody can find.

3ngram: Patterns and resolutions are recalled by meaning, not by ticket number. Your assistant surfaces the earlier fix when the symptoms match, even if the wording is different.

faq ·the questions we hear most
Does 3ngram read my helpdesk or CRM?
No. Nothing syncs from your helpdesk or CRM today; source sync is on the roadmap. What 3ngram keeps is what you and your assistant establish while you work: account facts, promises, and resolutions your assistant captures over MCP as the conversation happens.
Can my whole team share one memory?
Teams is coming. Today you can run 3ngram as personal accounts that each capture their own context. When Teams ships, shared memory means the account history survives handoffs between people, not just between your own sessions.
Is there a free tier?
Yes. The Free plan requires no credit card. It includes the MCP server, web dashboard, and unlimited memories and search under a fair-use usage budget. Upgrade to Pro for a higher budget and priority support, with AI answers and daily digests coming soon.

Give Every Customer Conversation Its History Back

3ngram keeps account facts, past escalations, and open promises available to your assistant across Claude, ChatGPT, and any MCP client.

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